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Privacy Policy

How we collect, use and protect personal information, and the choices and rights you have.

Last updated

01Who we are

This Privacy Policy explains how UPEO Innovations (Private) Limited (“UPEO”, “we”, “us”) handles personal information when you visit upeo.co.zw, contact us, or use our products and services. We are the controller of the personal information described in this policy.

  • UPEO Innovations (Private) Limited
  • Company Registration No. 148394A02112026, registered in Zimbabwe under the Companies and Other Business Entities Act [Chapter 24:31]
  • Registered office: No.33 Ceres Road, Avondale, Harare, Zimbabwe
  • Email: info@upeo.co.zw

02What this policy covers

This policy covers our website, enquiries you send us, and the accounts and billing information of customers who use our services and our products: WAsenda, Tangazo and Kazi.

When our products process personal information on behalf of a business customer (for example, the contacts a business messages through WAsenda, the audiences reached through Tangazo, or the employee records a company keeps in Kazi), that business decides how the information is used and is responsible for it. We process that information only on the customer's instructions and under our agreement with them. If your information is held in one of our products by a business you deal with, please contact that business first.

03Information we collect

Information you give us

  • Your name, email address, phone number, company and job title when you contact us or request a demo.
  • The content of your messages, and any files you choose to send us.
  • Account, billing and contract details if you become a customer.

Information collected automatically

  • Technical information our servers record when you visit, such as your IP address, browser type, the pages you request and the time of the request. We use it to keep the website secure and working.
  • We do not currently use advertising or analytics cookies on this website. Your browser's session storage remembers that you have already seen our opening animation during a visit; this is not shared with anyone and is cleared when you close the tab. If we introduce analytics, we will update this policy first.

Information from third parties

  • If you message us on WhatsApp, or we message you there at your request, Meta Platforms processes those messages under its own terms and privacy policy, and we receive your WhatsApp profile name and number.

04How we use your information

  • To respond to your enquiries and provide quotes, demos and proposals.
  • To provide, maintain and support our services and products, and to bill for them.
  • To keep our website, systems and customers secure, and to detect and prevent fraud or abuse.
  • To meet our legal, tax, accounting and regulatory obligations.
  • To send you news about our products and services, but only where you have agreed to it. You can opt out at any time.

06Who we share it with

We do not sell your personal information. We share it only with:

  • Service providers who host, store, email or process data for us, under contracts that protect it.
  • Meta Platforms, where WhatsApp Business messaging is involved.
  • Payment providers and banks, to process payments.
  • Professional advisers such as lawyers, auditors and accountants.
  • Regulators, law enforcement or courts, where the law requires us to.
  • A buyer or successor, if our business or assets are transferred, subject to this policy.

07International transfers

Some of our service providers store or process information outside Zimbabwe. Where that happens, we take the steps required by Zimbabwean law to make sure your information receives an adequate level of protection, such as contractual safeguards with the provider.

08How long we keep it

We keep personal information only for as long as we need it for the purposes above. Enquiries that do not lead to a contract are deleted within 24 months. Contract, billing and accounting records are kept for as long as Zimbabwean tax and company law requires.

09Security

We protect personal information with measures appropriate to the risk, including encryption in transit, access controls, multi-factor authentication for our staff, logging and regular backups. No system is perfectly secure, so if we become aware of a breach affecting your information, we will notify you and the authorities as the law requires.

10Your rights

Subject to the law, you have the right to:

  • Ask whether we hold personal information about you, and get a copy of it.
  • Ask us to correct information that is inaccurate or incomplete.
  • Ask us to delete information, or to restrict how we use it.
  • Object to processing based on our legitimate interests, including direct marketing.
  • Withdraw your consent at any time, without affecting processing that took place before.

To exercise any of these rights, email info@upeo.co.zw. We may need to verify your identity first. If you are unhappy with our response, you can complain to the Data Protection Authority, the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ).

11Children

Our website and services are intended for businesses and are not directed at children under 18. We do not knowingly collect personal information from children.

12Changes to this policy

We may update this policy from time to time. The “last updated” date at the top shows when it last changed, and we will tell customers directly about significant changes. See also our Terms of Service.

13Contact us

For any question about this policy or your personal information, contact:

  • UPEO Innovations (Private) Limited
  • Company Registration No. 148394A02112026, registered in Zimbabwe under the Companies and Other Business Entities Act [Chapter 24:31]
  • Registered office: No.33 Ceres Road, Avondale, Harare, Zimbabwe
  • Email: info@upeo.co.zw